Membership FAQ

On this page you’ll find answers to frequently asked questions about JAMKO membership and the student card. If you can’t find an answer to your questions on this page, please get in touch with our membership advisor at jasenpalvelu(a)jamko.fi.

On this page

Who can get a student card?

When can I join as a member or continue my membership?

I’m a new student, how do I become a member?

I’m a continuing student, how do I renew my membership?

I am unable to pick up my student card / validation sticker from the JAMKO office. How can I get my card/sticker?

What does the membership cost?

How do I order a physical student card?

How do I activate my digital student card?

How long is my membership valid for? When can I renew my membership for the next academic year/term?

I’m graduating at the end of the year, can I get the membership for the entire academic year?

What kind of photo do I need for my student card?

Can i get a temporary student card until I receive my actual card?

What are my login credentials for jamko webshop in kide.app?

Can I pay my membership fee or student card at the jamko office with cash or card?

Is there a separate membership option/student card for those enrolled in professional teacher education, study path studies or open studies?

I’ve lost my student card. how can I get a new card?

I have been abroad, in the military service or taken a break from studying. Do I need to get a new student card?

I changed my field of study at jamk. Do I need to get a new student card?

How do I update my name, address or other personal details in kide.app?

How do I update my personal details with my finnish social security number in order to activate my digital student card?

My name has changed, do I need to get a new student card?

I have transferred to JAMK from another UAS via the transfer student application, how do I update my student card?

I have obtained a student card through another student union. Can I pick up a validation sticker for my card from jamko office?

Why have I not received an order confirmation for my student card?

Can I get the ISIC-feature on my student card?

Why does the print on my card fade?

Who can get a student card?

JAMKO membership is available to degree students enrolled at JAMK University of Applied Sciences. Both new and continuing members must fulfill all the membership requirements.

membership requirements
  • You are studying a Bachelor’s degree or a Master’s degree at JAMK University of Applied Sciences, or you are an exchange student.
  • You have enrolled as an attending student for the current academic year/term.

There is currently no JAMKO membership option or student card available to those enrolled in Professional Teacher Education, Study path studies or Open studies.

please note,

You are responsible for ensuring the accuracy of all personal information you provide. Misuse of the student card is a punishable offence.

Your ID will be checked when you collect your student card, so you must have a valid ID with you.

We may refuse to deliver your student card if the personal information (e.g. name, date of birth) on your student card does not match your ID, or if the photo is contrary to good manners or does not depict yourself. Your student card fee will not be refunded in such cases.

When can i become a member or continue my membership?

Membership for the next academic year and autumn term will be available on our webshop from 1st July onwards. Membership fot the spring term will be available from 1st January onwards. Please note, that JAMKO office opening hours may differ.

IF YOU ARE A NEW STUDENT

You can become a member once you have accepted your offer of admission in the national MyStudyinfo service, enrolled as an attending student for the next academic year/term and received your JAMK username and password.

IF YOU ARE A CONTINUING STUDENT

You can renew your membership once you have enrolled as an attending student for the next academic year/term in Peppi.

I’M A NEW STUDENT, HOW DO I BECOME A MEMBER?

  • Accept your offer of admission and enroll as an attending student in the national MyStudyinfo service
  • Get your JAMK login credentials
  • Register for JAMKO webshop in Kide.app
  • Select and pay for your chosen membership option through the webshop
  • If you ordered a physical student card, you will receive an email once your student card is ready and can be picked up from JAMKO office.

You can find detailed instructions for becoming a member here

I’M A CONTINUING STUDENT, HOW DO I RENEW MY MEMBERSHIP?

  • Ensure that you still fulfill the membership requirements.
  • Enroll as an attending student in Peppi.
  • Sign in to our web shop in Kide.app. You must use the same username and password you created when you first registered.
  • Select and pay for your chosen membership option through the webshop

If you are using the digital student ID card, your updated membership will be updated automatically within 1-2 weeks.

If you are using a physical student ID card, your student card will be updated with a validation sticker. After you have paid your membership fee online, you can pick up your sticker at the JAMKO office. Please note, you must have your student card with you.

You can find detailed instructions for renewing your membership here

I AM UNABLE TO PICK UP MY STUDENT CARD / VALIDATION STICKER FROM THE JAMKO OFFICE. HOW CAN I GET MY CARD/STICKER?

If you’ve become a member for the first time

We can send your student card by post if it is not possible for you to come pick up the card in person. Cards will not be sent by post automatically. You will receive an email with instructions on how to ask for your card to be sent by post once your student card is ready.

If you have renewed your JAMKO membership

After paying your membership through our webshop, you can also pick up your validation sticker from one of our partner Students’ Unions in various cities across Finland:

ASK, Helsinki
Helga, Helsinki
HUMAKO, Helsinki
Laureamko, Hyvinkää, Espoo, Vantaa, Porvoo, Lohja
O’Diako, Helsinki
Metka, Helsinki, Espoo, Vantaa
TUO, Turku, Salo, Kupittaa

Before visiting, please check the office opening hours of each Students’ Union from their respective websites.

You may also send your student card by post to JAMKO office and we will attach the validation sticker on your card before sending it back to you.

instructions
  1. Renew your membership through JAMKO webshop.
  2. Send your student card and a self-addressed stamped envelope by post to JAMKO office.

Address:
Opiskelijakunta JAMKO/Jäsenpalvelu
Rajakatu 35
40200 Jyväskylä

The validation sticker must be attached on student card straight away. Individual stickers can not be sent by post under any circumstances. Please also bear in mind that JAMKO is not responsible for any items lost in post.

HOW MUCH DOES THE MEMBERSHIP COST?

  • Membership for the academic year is 35 euros (+ physical card 5 euros).
  • Membership for the academic term is 22 euros (+physical card 5 euros).

HOW DO I ORDER A PHYSICAL STUDENT CARD?

Physical student card can be ordered through JAMKO webshop in Kide.app.

When joining JAMKO you can choose whether you want to obtain the membership only, including the use of the digital student card, or if you also want to order a physical student card.

If you have already paid the membership fee and want to order the physical student card later, there is an option in our webshop for ordering the physical student card only (JAMKOs physical membership card without membership, price 5,00e).

Please note: in order to use the digital student card, you must have a Finnish social security number and Finnish online banking credentials. Otherwise, you will need to get the physical student card.

HOW DO I ACTIVATE MY DIGITAL STUDENT CARD?

Instead of a physical student card or in addition to it, you can also use a digital student card via either Pivo mobile app or Kide.app mobile app.

PIVO

The Pivo digital student card can normally be activated within 24 hours after you have paid your membership fee. New JAMKO members can activate their digital student card after their study place has been confirmed and the information has been transferred to the student information database. You need to have a Finnish social security number and Finnish online banking details in order to activate Pivo digital student card.

To activate your digital student card in Pivo app:

  1. Download the Pivo mobile app from the app store.
  2. Activate Pivo with your online banking credentials and phone number. The phone number must be the same that you entered on the order form in our web shop.
  3.   Click on the Student card icon in the app and follow the instructions.
KIDE.APP

You can activate your digital student card in Kide.app right after you have paid your membership fee in our web shop. In order to activate the Kide.app student card, you only need to have your JAMK login credentials for Haka authentication.

To activate your Kide.app digital student card:

  1.   Navigate to the tab ‘student card’ in Kide.app Wallet, to activate your student card.
  2. Do Haka authentication.
  3. Upload a photo of yourself. Preview and supplement the information obtained from Haka if necessary.

 

HOW LONG IS MY MEMBERSHIP VALID FOR? WHEN CAN I RENEW MY MEMBERSHIP FOR THE NEXT ACADEMIC YEAR/TERM?

You can choose to pay your membership fee for the current/next term, or you can pay your fee for the entire academic year at once.

  • Autumn term membership is valid until the end of the following January.
  • Spring term membership is valid until the end of the following September.
  • The membership for the entire academic year is valid until the end of the following September.
AUTUMN TERM AND SPRING TERM MEMBERSHIP
  • Membership for the next academic year and autumn term will be available on our webshop from 1st July onwards.
  • Membership for the spring term will be available on our webshop from 1st January onwards.

I’M GRADUATING AT THE END OF THE YEAR, CAN I GET THE MEMBERSHIP FOR THE ENTIRE ACADEMIC YEAR?

As per JAMKO membership requirements, a JAMKO member must be a degree student at JAMK University of Applied Sciences and enrolled as attending for the current academic year/term.

If you have graduated, your right to study has expired or you have enrolled as non-attending for the spring term, you can only get the membership for the autumn term. However, if you continue your studies in the spring, you can renew your membership for the spring term from the 1st January onwards.

As an example, if you graduate in December, you are not entitled to the spring term membership even if you paid your membership fee for the entire academic year.

Once you have graduated or discontinued your studies, you cannot use your student card anymore.

WHAT KIND OF PHOTO DO I NEED FOR MY STUDENT CARD?

When you order your student card, you will need a portrait photo of yourself for the card. You can use any digital camera, mobile phone or webcam to take the photo.

  • The photo must be in .jpg-format. The maximum size of the image file 5MB.
  • The photo orientation must be vertical (passport format).
  • The photo can be either in black and white or in color.
  • The background and lighting of the photograph must be neutral.
  • The face must be at the centre of the image, and viewed straight from the front.
  • No clothing or hair covering the face, no headwear.

Please note, that we may refuse to deliver your student card if the personal information (e.g. name, date of birth) on your student card does not match your ID, or if the photo is contrary to good manners or does not depict yourself. Your student card fee will not be refunded in such cases.

CAN I GET A TEMPORARY STUDENT CARD UNTIL I RECEIVE MY ACTUAL CARD?

Unfortunately we do not provide temporary student cards. The digital student card can be activated within 24 hours after you have paid your membership fee.

You may temporarily prove your eligibility for the student discount on National Railway (VR) trains with a temporary certificate of student status. The certificate can be downloaded on the VR website and must be signed and stamped by the JAMK Student Services.

WHAT ARE MY LOGIN CREDENTIALS FOR JAMKO WEBSHOP IN KIDE.APP?

You may register for the JAMKO webshop in Kide.App with your Facebook credentials or you can create a separate username and password. If you are renewing your membership, you must sign in with the same username and password you used when purchasing your membership for the first time.

If you have forgot your Kide.app username and password, please get in touch with Kide.app customer service for assistance. JAMKO staff does not have access to your login information.

CAN I PAY MY MEMBERSHIP FEE OR STUDENT CARD AT THE JAMKO OFFICE WITH CASH OR CARD?

You cannot pay for your membership or student card at the JAMKO office. All payments must be made through JAMKO webshop in Kide.app with a debit/credit card, MobilePay, Pivo payment app or via online banking (purchases over 20 euros only).

IS THERE A SEPARATE MEMBERSHIP OPTION/STUDENT CARD FOR THOSE ENROLLED IN PROFESSIONAL TEACHER EDUCATION, STUDY PATH STUDIES OR OPEN STUDIES?

Unfortunately, at the moment, there is no JAMKO membership option or student card available to those enrolled in Professional Teacher Education, Study path studies or Open studies.

I’VE LOST MY STUDENT CARD. HOW CAN I GET A NEW CARD?

You can purchase a new student card through our webshop in Kide.app. If you have got a valid membership, you do not need to pay the membership fee again but you can just order a new card. There is an option in our webshop to purchase the card without the membership (JAMKOs physical membership card without membership, price 5 euros).

I HAVE BEEN ABROAD, IN THE MILITARY SERVICE OR TAKEN A BREAK FROM STUDYING. DO I NEED TO GET A NEW STUDENT CARD?

You can update your existing student card with a validation sticker, if your student card was purchased after 2007. Check out the instructions for renewing your membership here

I CHANGED MY FIELD OF STUDY AT JAMK. DO I NEED TO GET A NEW STUDENT CARD?

If your student ID did not change, it is not necessary to order a new student card. Otherwise, we recommend that you get a new student card with the current student ID.

HOW DO I UPDATE MY NAME, ADDRESS OR OTHER PERSONAL DETAILS IN KIDE.APP?

  1. Sign in to Kide.app using the same username and password you registered with, and go to the Wallet page
  2. Click to open your membership detail form
  3. Click Edit
  4. Update your information on the membership form and click Save

Your details will be updated within 1-2 hours.

HOW DO I UPDATE MY PERSONAL DETAILS WITH MY FINNISH SOCIAL SECURITY NUMBER IN ORDER TO ACTIVATE MY DIGITAL STUDENT CARD?

1. Sign in to Kide.app using the same username and password you registered with, and go to the Wallet page
2. Click to open your membership detail form
3. Click Edit
4. Update your information on the membership form and click Save
Your details will be updated within 1-2 hours, after which you can activate your digital student card.

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION FOR MY STUDENT CARD?

Our webshop will send you an order confirmation email after your purchase. Please note the confirmation email will be sent to the same email address you used to register for the webshop. If you have not received a confirmation email, please check your Spam folder.

If you ordered a physical student card, you’ll receive an email to your JAMK email address once the card is ready and can be picked up from JAMKO office.

If you have renewed your membership and only need a validation sticker for your existing student card, you can pick it up as soon as you have renewed your membership through our webshop.

If you encounter any difficulties or your student card hasn’t arrived in three weeks, please contact: jasenpalvelu(a)jamko.fi

MY NAME HAS CHANGED, DO I NEED TO GET A NEW STUDENT CARD?

The details on your student card must match the information on your ID, so if your name has changed, you must get a new student card. You can continue to use your student card until the end of the current membership period, but you should also carry with you a document as a proof of your name change.
If your name has changed, contact JAMK Student Services first to change your name on the school record. Your information will be updated within a couple of working days.
After your information has been updated, sign in to JAMKO webshop in Kide.app to update your information on our membership record.

  1. Sign in to Kide.app using the same username and password you registered with, and go to the Wallet page
  2. Click to open your membership detail form
  3. Click Edit
  4. Update your information on the membership form and click Save

Your details will be updated within 1-2 hours. After this, you can order a new student ID card through our webshop.

I have transferred to JAMK from another UAS via the transfer student application, how do I update my student card?

Your Students’ Union membership won’t be transferred automatically when you transfer to another UAS. Please contact the Students’ Union of your previous UAS and cancel your membership. If you have paid your membership fee for several academic years in advance, you should also request a refund.

After you have transferred to JAMK you can become a JAMKO member and get a new student card through us. More information here. 

I HAVE OBTAINED A STUDENT CARD THROUGH ANOTHER STUDENT UNION. CAN I PICK UP A VALIDATION STICKER FOR MY CARD FROM JAMKO OFFICE?

Your student card is a proof of Students’ Union membership at the institution you are enrolled in. If you have changed to a different institution entirely, you need to obtain a new student card through your local Students’ Union.
However, JAMKO has partnered with several other Students’ Unions across Finland to establish a joint membership record.

If you are a current member of any the following Students’ Unions, you can pick up your validation sticker from JAMKO office as well:

ASK, Helsinki
Helga, Helsinki
HUMAKO, Helsinki
Laureamko, Hyvinkää, Espoo, Vantaa, Porvoo, Lohja
O’Diako, Helsinki
Metka, Helsinki, Espoo, Vantaa
TUO, Turku, Salo, Kupittaa

Please note, that before picking up your validation sticker, you must renew your membership as instructed by your own Student Union.

CAN I GET THE ISIC FEATURE ON MY STUDENT CARD?

Unfortunately, the ISIC feature is currently not available on either the physical JAMKO student card or the digital student card.

WHY DOES THE PRINT ON MY CARD FADE?

The student card is printed with an affordable technique in order to keep the card printing expenses low. The printing is done on the card’s surface, so the picture and the text fade with time if the card is handled carelessly. The card shouldn’t be kept separately in pockets or bags, where the card could be damaged by keys and such. The card can also be broken easily if bent.

A broken or faded card can be renewed at the expense of the card holder. The printing fee of a new card is 5 euros.